1. Scope
These Terms and Conditions (T&Cs) apply to all orders placed by customers through our online store Bragonya. These T&Cs apply exclusively to orders placed by customers.
2. Contracting Party
The purchase agreement is concluded with:
Bragonya
Hohlstrasse 271, 8004 Zürich Switzerland
info@bragonya.ch
3. Conclusion of the Contract
By placing an order in the online store, the customer submits a binding offer. The contract is concluded when we accept this offer by sending an order confirmation via email or by dispatching the goods to the customer.
4. Prices and Payment Terms
All prices in the online store are stated in Swiss Francs (CHF) and include the statutory value-added tax (VAT). Shipping costs will be shown separately during the checkout process and are payable in addition to the product prices.
Payment can be made via [Payment Methods: e.g., Credit Card, PayPal, Twint, Invoice, etc.]. Payments must be made in advance.
5. Delivery and Shipping
We deliver our products within Switzerland. Shipping costs will be displayed to the customer during the order process. Delivery in Switzerland usually takes 2 to 3 business days, unless there is a delay caused by third parties or unforeseen circumstances.
Switzerland, Germany FREE Shipping.
EU Shipping cost: 30 CHF with 6 to 12 Delivery Days.
WorldWide Shipping cost: 40 CHF with 12 to 16 Delivery Days.
Shipping costs vary depending on the delivery location and the weight of the order and will be calculated separately.
6. Right of Withdrawal
Customers in Switzerland have the right to withdraw from the order within 15 days of receiving the goods without providing a reason. The withdrawal period begins on the day the customer receives the goods.
In case of withdrawal, the customer must return the goods at their own cost and risk. The goods must be unworn, unwashed, and in their original condition. The refund of the purchase price will be processed after inspecting the return, but no later than 15 days after receiving the returned goods.
7. Returns and Exchanges
Returns are only possible within the withdrawal period of 15 days from receipt of the goods. Exchanges are only possible if the item is available and in a resaleable condition.
8. Warranty and Defects
The statutory warranty rights of Switzerland apply. If an item is damaged or defective upon delivery, the customer must inform us within 7 days of receiving the goods. In this case, we offer a free replacement or a refund of the purchase price.
9. Data Protection
We take the protection of your personal data very seriously. All personal data will only be used to process orders and communicate with the customer. Data will only be shared with third parties as part of order processing, unless the customer has expressly consented.
The data will be processed in accordance with the provisions of the Swiss Data Protection Act (DSG) and, where applicable, the General Data Protection Regulation (GDPR).
10. Copyright
All content on our online store, including Product and Product images, texts, and logos, is protected by copyright. The use of this content is not permitted without our express permission.
11. Liability
Our liability is limited to the purchase price of the affected product. We are not liable for indirect damages or consequential damages arising from the use of our products.
12. Jurisdiction and Applicable Law
Swiss law applies. The place of jurisdiction for any disputes related to these T&Cs is Switzerland. This does not apply if the customer resides in another country where consumer rights apply.
13. Final Provisions
If any provision of these T&Cs is deemed invalid, the remaining provisions shall remain unaffected. In such a case, the invalid provision will be replaced by a legally permissible provision that comes as close as possible to the economic purpose of the invalid provision.